Frequently Asked Questions
Everything you need to know about your travel gear and orders.
What is the shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for luggage items?
We offer a 30-day return policy for unused items in their original packaging with tags attached. Please note that personalized or monogrammed items are final sale.
Does Irv's Luggage provide a warranty?
All products are covered by their respective manufacturer warranties. We are an authorized retailer for all brands we carry and can assist you with documentation for warranty claims.
Can I have my luggage monogrammed?
Yes, we offer professional monogramming services on select leather goods and hardside luggage. Look for the 'Personalize' option on the product page.
Do you offer price matching?
We strive to offer the most competitive prices. If you find a lower price on an identical, in-stock item from an authorized retailer, please contact our customer service team for a price match request.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.